5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have discovered is that almost all security guard companies are capable of providing the service that property managers want, but also often do not due to a lack of ongoing excellent control processes.
Security guard companies are unlike any seller a property manager usually hires. If you employ a painter, then you can see whether they are doing their jobs by taking a look at the walls. However, when you employ a security guard company, how often can you see if the guard company is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently tracking and supervising your guards. In the majority of cases they probably are, but it’s crucial to implement a method of verification and quality control to make sure that issues connected with the lack of performing these jobs don’t start to happen.
In this guide we will discuss five (5) easy actions to enhancing your safety guard service and achieving everything you picture as your perfect mobile security London.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they can start working as security guards. If your state is one of those states, make sure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being supplied by your security company and inquire does it look decent.
Additionally, is your security guard firm performing history and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verifications. If not, why?
Another excellent method to screen if the guard is a fantastic fit for your house is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a lot about what to expect from this shield and it provides you a chance to ask a different shield if you feel it is essential.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every shield to the company itself, in several circumstances the shield’s orientation to his delegated land is not quite as complete. We call the orientation for the delegated land”Website Specific Training”. Find out what your site specific training resembles:
• Can it happen at your property?
• Just how long is each new officer educated?
• Just how long can the security firm double lender?
• How thoroughly are your post orders explained?
Determine the response to every one of the questions and make sure they fit with what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and your site specific training to acquire an understanding of what goes into preparing a shield to work in your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard service. When security companies deliver poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their duties. When the guards aren’t being supervised, they start to feel their job is not significant and they start to find themselves as less of a region of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the Standard security firm field manager spot checks, the two methods of remote supervision that prove most effective are:
If your guards must make rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are on your property. These tracking systems allow the security guard company to monitor the log and time the activity of the guards while they are making rounds to various areas on your property. Most Officer Tour Tracking Systems can create reports that enable the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of those reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that having a method for guards to check in frequently with the safety guard company provides a method of earning sure each guard is secure and alert. Using guards check-in frequently together with the safety guard company, at least each 30 minutes, guards feel their security is important and being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is happening with your safety while you aren’t there. During these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to make sure they know their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be confident the adviser is not really a security guard company. If that’s the case, your audit is guaranteed to develop issues with your current security guard company.